Privacy Policy

Lucive Pty Ltd (ABN to be confirmed) ("Lucive", "we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect the following types of personal information:

• Account information: name, email address, phone number, practice name, and professional role.
• Patient data: de-identified or identifiable health information processed on behalf of your practice for the purpose of generating GP referral letters.
• Usage data: IP address, browser type, pages visited, and feature usage analytics.
• Payment information: billing details processed securely through our third-party payment provider.

2. How we collect information

We collect personal information directly from you when you create an account, use our platform, contact us, or interact with our website. We may also receive information from your practice management system integrations with your consent.

3. Purpose of collection

We collect and use personal information for the following purposes:

• Providing, maintaining, and improving our referral letter automation service.
• Managing your account and processing payments.
• Communicating with you about your account, updates, and support.
• Complying with legal obligations and regulatory requirements.
• Protecting the security and integrity of our platform.

4. Disclosure of personal information

We may disclose personal information to:

• Third-party service providers who assist us in operating our platform (e.g. cloud hosting, payment processing, analytics), under contractual obligations to protect your data.
• Professional advisers, including lawyers and auditors.
• Government agencies or law enforcement, where required or authorised by law.

5. Overseas disclosure

Some of our service providers may be located outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient complies with the APPs or is subject to a substantially similar privacy regime, in accordance with APP 8.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Security measures include encryption in transit and at rest, role-based access controls, regular security assessments, and multi-factor authentication.

7. Notifiable Data Breaches

In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under Part IIIC of the Privacy Act 1988.

8. Access and correction

Under APPs 12 and 13, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate, out-of-date, or incomplete information. To make a request, contact us using the details below.

9. Complaints

If you believe we have breached the APPs, you may lodge a complaint by contacting us at privacy@lucive.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the OAIC at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.

11. Contact us

If you have questions about this Privacy Policy or our handling of your personal information, please contact us at privacy@lucive.com.au.